After quite a bit of swearing and cursing I took the effort to contact Force 10 via email a year ago. With no response in return. More swearing and cursing – now over slack customer support. Yesterday I bit the bullet and started searching for replacement items – not from Force 10 – clearly. I also wrote a second email to Force 10 – and hoopla – 6 hours late an e-mail is ticking in. Have something changed for the positive at Force 10?
Anyway if more people are having the same issues as me, then for the benefit of more, here is the response from Brad Clarke at Force 10 appliances:
“The issue you are having will likely be rectified with some simple routine maintenance. When was the last time you cleaned the orifices in the top burners?
The issue you are having is that when the oven is operating, as it vents, the hot air reduces the oxygen level under the burners and the flame is reduces and the thermocouple shuts down the burner.
The top burner orifices need to be cleaned at least once per year as routine maintenance.
You will need to remove the orifices, soak them in methyl alcohol and then blow them out with compressed air.”
User manuals and problem solving docs: http://www.force10.com/product_documents.html
photo credit: SV Wings
Enjoy the day – and thanks Brad!